Hanako

During the outlet, your order will be sent out in 2 to 3 working days.

• In-store Pick-up: Collect your order immediately in one of our shops. If you order outside opening hours, your order will be ready for pick-up on the next working day.
• Pick-up point: Free from €150 of purchases. Delivery in a pick-up point in 2 to 3 working days from the dispatch.
• Standard: €3.50 Home delivery with Colissimo within 2 to 3 business days after dispatch.
• Express: €8 Home delivery with Chronopost within 24 working hours for all orders placed before 1pm (Paris Time) from Monday to Friday.
• Courier: €10 Home delivery in 2h for all orders placed before 13h from Monday to Friday. Available in Paris, Lyon, Bordeaux and London.

Returns are free and easy.
You have 15 days after receiving your order to return your purchase if they don’t fit.
We do not offer exchanges, only returns for refunds.

• Return in Bobbies stores: Free. You can drop-off your package in one of our official stores.
• Return via Carrier: Free. A pre-paid label will be provided to you when you log into your account in the Orders & Returns section.

The return fee is covered by BOBBIES, if the return address is from the same country as the delivery one; the CUSTOMER can therefore download a prepaid transport label from his account to return his parcel. We provide one transport label per order.